Empleos actuales relacionados con Customer Support Agent with Amadeus Expertise - Barcelona, Barcelona - Exoticca
-
Barcelona, Barcelona, España Exoticca A tiempo completoExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.Our team is committed to creating life milestones by delivering best-value trips, exploring unique destinations, and curating extraordinary travel experiences.We are seeking an experienced sales/customer service...
-
Customer Support Agent B2B with Amadeus
hace 1 mes
Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Customer Support Agent B2B with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced sales/customer service professional to join our newly launched team as a "B2B Support Agent".Key Responsibilities:Provide pre-sales...
-
Customer Support Specialist with Multilingual Expertise
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleA Career Opportunity at the Intersection of Technology and HospitalityWe are seeking a highly skilled Customer Support Specialist to join our team at Amadeus. This role offers an exciting opportunity to develop a fulfilling and rewarding career in a vibrant multi-cultural environment.About the RoleIn this position, you will be responsible for...
-
Customer Support Specialist with Multilingual Expertise
hace 1 semana
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the RoleWe are seeking an experienced Customer Support Specialist to join our team at Amadeus, a leading provider of software solutions for the hospitality industry.
-
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer care team, you will be responsible for providing exceptional support to our global customers in the hospitality industry.Main ResponsibilitiesMaintain high levels of verbal and written customer supportProvide efficient...
-
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleCustomer Support Representative with French or German - Sunday to Thursday shiftMaintain and improve Amadeus' state-of-the-art customer supportAt Amadeus, we're seeking a skilled Customer Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service and support...
-
Customer Support Professional
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the Role:As a Customer Support Professional at Amadeus, you will play a key part in delivering exceptional customer experiences to our global clients in the hospitality industry. Your main responsibilities will be to provide timely and effective support, technical assistance, and follow-up on customer requests. Additionally, you will be responsible for...
-
Barcelona, Barcelona, España Amadeus A tiempo completoCompany OverviewAmadeus is a world leader in the hospitality industry, renowned for its state-of-the-art customer support. We strive to provide exceptional service to our global customers and are seeking a dedicated Customer Support Representative to join our team.About the RoleThis is a full-time position offering a competitive salary of $45,000 - $65,000...
-
Barcelona, Barcelona, España Amadeus A tiempo completoJob OverviewWe are seeking a talented Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing support team, you will be responsible for delivering exceptional service to our global customers.
-
Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Amadeus A tiempo completoAbout AmadeusAmadeus is a leading technology company in the hospitality industry, renowned for its high-quality customer care. We are seeking an experienced Customer Support Specialist to join our team and contribute to our success.Main ResponsibilitiesMaintain excellent verbal and written communication with global customers, providing effective and timely...
-
Global Hospitality Customer Support Expert
hace 4 días
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the RoleAmadeus is seeking a skilled Global Hospitality Customer Support Expert to join our team. This role will be responsible for maintaining and improving our high-quality customer support.
-
Barcelona, Barcelona, España Cpm International A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client is a research-driven company that develops innovative solutions to support foot health...
-
Hospitality Customer Support Lead
hace 1 semana
Barcelona, Barcelona, España Amadeus It Group A tiempo completo**Unlock a Fulfilling Career at Amadeus**">Amadeus, a leader in the technology and hospitality industry, is seeking an exceptional Hospitality Customer Support Lead to join its award-winning Customer Support team. As a key member of our global support team, you will play a vital role in maintaining and improving Amadeus' high-quality customer support.The...
-
Barcelona, Barcelona, España Cpm International A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our company values diversity and welcomes individuals from all backgrounds, fostering an inclusive workplace...
-
Customer Care Specialist
hace 1 mes
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the RoleThe Amadeus Customer Care Management (CCM) team is seeking a dedicated Customer Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our strategic customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary customer care...
-
Barcelona, Barcelona, España CPM International A tiempo completoAbout CPM InternationalWe are a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.Key ResponsibilitiesAs a Customer Support Agent, you will be responsible for providing an outstanding...
-
Customer Service Advocate
hace 4 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoAs a key member of the Amadeus Customer Care Management team, you will play a vital role in developing and delivering support services to meet the needs of our customers worldwide.With a focus on customer satisfaction and service excellence, you will work closely with our customers to understand their needs and provide tailored support to enhance their...
-
Customer Support Manager Role with Technical Expertise
hace 1 semana
Barcelona, Barcelona, España Empresa Reconocida A tiempo completo**Job Title:** Customer Support Manager Role with Technical ExpertiseLocation: [Unknown Location]Salary Estimate:$120,000 - $180,000 per yearAbout the JobAt Empresa Reconocida, we are seeking a highly skilled Customer Support Manager to lead our customer support team. This role is responsible for managing the day-to-day activities of the support team,...
-
Customer Support Agent With Fluency In Danish
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoAbout the RoleWe are seeking a skilled Customer Support Agent to join our team at CPM International. As a Customer Support Agent, you will be the first point of contact for our clients, handling customer queries over the telephone, email, chat, and social media.Key ResponsibilitiesProvide high-quality customer service to our clients, ensuring that their...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the Role:The Customer Success Manager at Amadeus is responsible for ensuring customers gain full benefits from our products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The CSM also acts as an...
Customer Support Agent with Amadeus Expertise
hace 1 mes
About the Role:
We are seeking a highly skilled Customer Support Agent to join our team at Exoticca. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring a seamless experience for our clients.
Key Responsibilities:
- Provide pre-sales advisor support, becoming a product expert to help close deals with clients.
- Process bookings for our Travel Advisors, creating custom packages and following up on special requests.
- Liaise with our Product team to ensure Advisor needs are met.
- Provide pre-departure and post-departure advisor support, answering incoming calls and emails from our B2B Travel Advisors.
- Help with visas and country-specific entry requirements, add or remove excursions, make cancellations, service amendments, and refund requests.
- Provide information about land and flight services, help to solve confusion or problems with Advisors' bookings, handle flight changes, cancellation requests, and process refunds (Amadeus Flights).
- Work directly with our land suppliers for booking requests.
- Post-trip complaint management: thoroughly assess feedback/claims and provide compensation where necessary, report serious or common problems to relevant stakeholders.
Achieve Targets:
Productivity (number of calls and emails answered per day/week), Quality Assurance score (CSAT, ASAT, and Issue Resolution), Occupancy, and adherence.
Schedule Information:
Our B2B Support Team is available from 8am-3am, so flexibility is required to work daytime, afternoon, or overnight shifts and/or weekends based on business needs.
