Luxury Retail Team Lead
hace 4 semanas
The Luxury Retail Team Lead is responsible for driving the Personal Shopping business forward, ensuring that Private Clients receive the most sophisticated and personalized service experience.
To achieve success, the Team Lead will lead the team towards excellence, build strong relationships with Luxury brands Store Managers, proactively develop and retain the Personal Shopping clientele, ensure perfect product display in our private spaces, and drive the Virtual Personal Shopping activity, as well as identifying new business opportunities.
KEY RESPONSIBILITIES :
- Design the Personal Shopping Client Experience and ensure we meet excellence in every client interaction.
- Create and take ownership of a clear plan to deliver results on time, accountable for sales, productivity, and profit targets.
- Hire, train, and coach the personal shoppers and assistants in delivering an exceptional Fashion experience, reaching operational excellence, and developing trust-based relations with clients.
- Build close relationships with brands by visiting stores to ensure up-to-date availability of stock, brand understanding, offers, and campaigns to support guests' needs and drive sales.
- Lead by example and role model in delivering an exceptional personalized service to all guests, setting and continuously monitoring service standards, motivating the team to achieve them, and taking proactive action to address any issues.
- Plan and provide regular personal shopping and brand product training sessions.
- Manage the creation and execution of Virtual Shopping media comms to engage the customer.
- Collaborate and build relationships with various departments, working to deliver various guests' requests.
- Ensure that the department is fully compliant at all times with trading standards legislation, health & safety legislation, and security standards.
- Support operational initiatives, including payments, SOPs, and IT.
BACKGROUND & SKILLS :
- At least 5 years' experience managing a team for a luxury retail brand.
- A great communicator, friendly, and confident, with a strong network and an existing Client Book.
- Results-oriented mindset, a strong team player, and someone who can work on their own initiative.
- Ability to coach team members to drive performance and enable change, as well as supporting development.
- Ability to bring ideas and share best practice with other teams.
- Patient, understanding, and resilient, with good listening skills and awareness of cultural sensitivities.
- Efficient, organized, and able to plan the working day to accommodate guests.
- Ability to work well under pressure, with good attention to detail and excellent verbal and written communication skills in Spanish and English.
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