Technical Desktop Support Specialist
hace 4 semanas
Overview
StoneX, a leading provider of financial services, is seeking an experienced Desktop Support Specialist to join its team in Kansas City, Missouri.
About the Role
This position involves providing technical support for desktop and laptop systems worldwide. Responsibilities will include troubleshooting and resolving issues, assisting with hardware and software installations, collaborating with project teams, and ensuring desktop configurations are optimized.
Duties and Responsibilities
- Apply problem-solving skills to assist users with issues related to desktop hardware and applications.
- Perform hardware and software installations, as well as desk moves and changes as required.
- Collaborate with project teams by participating in testing for desktop dependencies.
- Work across IT and business teams to resolve desktop issues, set up and maintain desktop configurations, and fine-tune systems.
- Keep desktops current with the latest patches and updates.
- Resolve incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets.
- Interface directly with partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points.
- Follow best practices for desktop support with a focus on continuous improvement.
Qualifications
- A strong background in Windows Desktop Administration (Win10/11).
- Excellent customer service and orientation in execution.
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- Ability to maintain professional demeanor under stress.
- Work with other IT teams as needed for overall incident management.
- Evaluate critical systems, prioritize workflow, and determine solutions.
- Excellent verbal, written, and relationship skills used to interact with a global group of technical and non-technical people.
- Maintain effective working relationships with supervisor and co-workers.
- Work flexible hours, including weekends and evenings when required.
- Strong work ethic and emphasis on attention to details.
- Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.
- Must be able to lift, squat, bend, twist in the installation of various desktop equipment up to 22KG / 50 lb.
Benefits and Salary Information
This role offers a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development within the company.
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