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Scheduling Coordinator

hace 1 mes

Barcelona, Barcelona, España Agilent A tiempo completo
Job Summary

Agilent is seeking a highly skilled Scheduling Coordinator to join our team in Barcelona. As a key member of our customer service team, you will be responsible for delivering high-quality customer satisfaction in a fast-paced environment.

The successful candidate will manage high-volume phone calls and emails, analyze and resolve issues, and multitask with ease. You will also liaise with internal and external customers, understand their needs, and respond to contractual times.

Key Responsibilities:

  • Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partners
  • Optimal management of communications with customers and internal team members
  • Prioritization of customer onsite response times in alignment with customer expectations and Agilent measures
  • Building strong relationships with internal business partners to deliver a superior customer experience

Requirements:

  • Spanish/English language proficiency required
  • Experience working in customer service, administration, or project management
  • Strong planning and organizational skills, with high attention to detail
  • Ability to thrive in a dynamic and fast-paced environment
  • Proactive attitude and ability to generate ideas
  • Effective communication and interpersonal skills

What We Offer:

  • Competitive compensation and benefits package
  • Core global benefits to all staff
  • Agilent Result Bonus
  • Health insurance
  • Internal and external training opportunities
  • Lunch vouchers
  • Gym funding
  • Flexibility to work remotely two days a week