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Customer Success Manager
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Customer Success Manager to join our team at OneTrust. As a key member of our organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the seamless delivery of our platform to our customers.
Key Responsibilities
- Customer Success Strategy: Develop and execute customer success plans to drive adoption and maximize the value of our platform for our customers.
- Team Leadership: Hire, onboard, develop, coach, mentor, and evaluate a team of 3 to 8 Customer Success Consultants.
- Strategic Direction: Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessions.
- Customer Engagement: Proactively engage with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform.
- Risk Mitigation: Act as an escalation point and drive customer risk mitigation strategy across cross-functional organizations.
- Reporting and Analysis: Contribute to the delivery of key board reporting, creating and maintaining OKRs and KPIs.
Requirements
- 8+ years of customer success or software consulting experience.
- 3+ years of managing customer success or software consulting teams.
- Effective customer-facing communication skills.
- Proven success in and genuine enthusiasm for working directly with customers.
- Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive).
- Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
- Strategic thinking, problem-solving, and decision-making capabilities.
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
What We Offer
OneTrust is a hybrid working model company, offering a dynamic and supportive work environment that fosters growth and development.
