German Customer Service Representative
hace 3 semanas
We are seeking a highly skilled and experienced German customer service representative to join our team in Barcelona, Spain. As a top-tier support role, you will be responsible for providing exceptional customer experience to our clients, ensuring that their needs are met and exceeded.
About the CompanyTeleperformance Spain is a leading provider of customer experience management and contact centre business process outsourcing solutions. With over 4,700 employees in 10 sites across Spain, we pride ourselves on delivering high-quality services to major international companies.
In this role, you will have the opportunity to work with a dynamic team, learn from experienced colleagues, and develop your skills in a fast-paced and rapidly changing environment. Our company values diversity, inclusivity, and employee satisfaction, making us an ideal choice for those looking for a challenging and rewarding career.
Responsibilities- Provide frontline service to customers, resolving issues efficiently and effectively.
- Ensure agreed key performance indicators (KPIs) are met, demonstrating exceptional customer service skills.
- Perform duties in accordance with policies and procedures, maintaining compliance and quality standards.
- Develop and maintain a working knowledge of our products, staying up-to-date with new technologies and innovations.
- Native level of German language proficiency.
- Ability to speak and write English fluently.
- Minimum of 2 years customer services experience, preferably in a similar industry.
- Excellent customer focus, time management, and telephone etiquette skills.
- IT literate, with previous Salesforce.com knowledge being an advantage.
- Proactive and able to work with minimal supervision.
- Full-time (9:00 AM to 6:00 PM) and part-time (1:30 PM to 6:00 PM) positions available, Monday to Friday.
- Permanent contract offering job security and stability.
- Salary: €20,555.97 gross per year, competitive and commensurate with experience.
- Hybrid working model, combining flexibility with face-to-face collaboration.
- Referral Program offering a referral fee (up to €2,000 depending on the project).
- One week of initial training, followed by ongoing coaching and development opportunities.
- A permanent presence of coaches facilitating personal and professional growth.
- Employment with the world's largest provider of contact center services.
- International business casual environment promoting creativity and teamwork.
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