Customer Service Representative
hace 1 mes
About the Role:
We are seeking a German-Language Support Specialist to join our team at Pierce Group. As a customer service representative, you will be the primary point of contact between our company and customers, resolving questions and issues efficiently and effectively. Your goal will be to ensure excellent service standards, respond promptly to customer inquiries, and maintain high customer satisfaction.
Key Responsibilities:
- Act as a liaison between Pierce Group and customers, resolving questions or issues that our customers might face with accuracy and efficiency.
- Handle return cases effectively, capturing customer feedback and using that to identify potential improvements in our current processes, systems, and procedures.
- Provide high-quality customer support via email and chat only, according to Pierce Group standards.
About You:
- You have excellent oral and written communication skills in German and English.
- You're patient, empathetic, and passionately communicative.
- You can put yourself in the customer's shoes and advocate for them when necessary.
What We Offer:
- A permanent contract with 39 hours/week.
- A yearly salary of 22,000 euros.
Apply Now: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you
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