Travel Experience Manager

hace 4 semanas


Barcelona, Barcelona, España Expedia Group A tiempo completo
About the Role

We are seeking a skilled Travel Experience Manager to join our team at Expedia Group. This is a fantastic opportunity to leverage your fluency in Dutch and English to deliver exceptional customer service for our B2B travel-related services.

Key Responsibilities:
  • Efficiently resolve customer inquiries through various channels, ensuring minimal customer effort.
  • Utilize data analysis to address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
Requirements:
  • 6-12 months of proven customer service experience, ideally in a fast-paced environment.
  • Fluent in both English and Dutch with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
What We Offer:
  • A competitive salary of approximately $45,000 - $60,000 per year, depending on location and experience.
  • A comprehensive benefits package including 5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, and Wellbeing Hub.
  • A hybrid work arrangement that offers flexibility and work-life balance.
  • An international, multilingual environment that fosters collaboration and growth.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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