Customer Experience Leader
hace 1 mes
About Our Team:
We are a team of professionals dedicated to delivering exceptional service to our customers, driving business growth, and making a positive impact in the industry.
The Job:
This role is focused on providing expert service delivery to our clients, managing relationships, and identifying opportunities for growth and improvement.
Your Key Responsibilities:
- You will be the key liaison between our customers and internal teams, ensuring seamless delivery of services
- You will be responsible for monitoring and reporting on service levels, identifying areas for improvement
- You will develop and implement plans to enhance the customer experience
- You will work closely with sales and pursuit teams to drive business growth and retention
- You will maintain a deep understanding of customer needs, market trends, and competitor activity
- You will communicate effectively with customers, providing regular updates and addressing concerns
- You will have a strong understanding of project management and change management principles
What We Require:
- A degree in a related field or equivalent experience
- Minimum 3-7 years of experience in a similar role
- Excellent leadership, communication, and interpersonal skills
- Fluent English and native Spanish language skills
- Ability to work in Madrid
Our Perks:
- A competitive salary: €85,000 - €110,000 per year, based on your experience
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
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