Luxury Hospitality Leader
hace 2 semanas
About Four Seasons: We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other with genuine heart. Our team members around the world create exceptional experiences for our guests through a commitment to luxury.
We know that the best way to enable our people is through a world-class employee experience and company culture. We believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with respect. At Four Seasons, we strive to create impressions that will last a lifetime, driven by our belief that life is richer when we truly connect with others.
About the location: Our resort in Mallorca is perched on the Formentor Peninsula, offering breathtaking views of the Mediterranean. Originally opened in 1929, this historic property is currently undergoing restoration and renovation. As a Four Seasons resort, it will offer an unparalleled guest experience in June 2024.
Key Responsibilities:
Ensure seamless communication and follow-up on any upcoming issues, guest requests or special requirements
Coordinate arrivals and departures efficiently
Resolve discrepancies promptly
Review daily arrivals to ensure proper handling of special attention guests, return guests, groups etc.
Ensure smooth handling of guest luggage, deliveries and special requests
Review all materials concerning daily events, i.e., return guests, VIPs and function sheets, and ensure the team is aware of arrival guests and pre-placed amenities/luggage for rooms
Resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers in all inquiries
Maintain order on the front drive
Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
Act as an example for the Guest Services team
Assist the Guest Services Assistant Manager in supervising the Guest Services team
Our Ideal Candidate:
We are looking for an experienced professional in luxury hospitality operations, with excellent interpersonal and relationship-building skills, and a keen eye for detail. The ideal candidate should have strong communication skills, be able to work within a team, and possess fluency in English and Spanish. In return, we offer a competitive salary of approximately €45,000 - €60,000 per year, depending on experience, plus a comprehensive benefits package, including complimentary accommodation at other Four Seasons Hotels and Resorts, dry cleaning for uniforms, and employee meals. If you share our passion for excellence and delight in creating special experiences for our guests, please apply.
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