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WGM Support Engineer with German Language Expertise

hace 2 meses


Barcelona, Barcelona, España PTC A tiempo completo
About PTC

PTC is a global leader in the Internet of Things (IoT) and augmented reality (AR) technology. Our innovative solutions enable companies to improve operations, create better products, and empower people in all aspects of their business.

Job Summary

We are seeking a highly skilled WGM Support Engineer with expertise in French and German languages to join our global support team. As a WGM Support Engineer, you will provide technical assistance to customers, investigate issues, and address questions related to PTC's products.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Investigate and resolve customer issues related to PTC's products
  • Collaborate with internal teams to ensure effective issue resolution
  • Develop and publish knowledge articles for customers and employees
  • Participate in continuous training programs to enhance skills and knowledge
Requirements
  • Fluent in English and one of German or French
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications
  • Demonstrated ability to solve analytical problems and maintain effective investigation and documentation
  • Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems
What We Offer

At PTC, we offer a competitive salary and total compensation package, opportunities to gain an ownership stake in the company, and a benefits package that takes care of the whole you. We value our employees and strive to create a work-life balance that aligns with your values, passions, and lifestyle.