Wgm Support Engineer with French/German/Italian
hace 4 semanas
We are seeking a highly skilled Wgm Support Engineer to join our global team. As a key member of our support organization, you will provide technical assistance to customers, investigate issues, and address questions related to PTC's products.
You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals. Your impact will be significant, as you will be responsible for delivering superior-quality support services to our customers and partners.
Your Day-to-Day- Provide technical assistance to customers via phone, email, or chat.
- Investigate issues thoroughly and address questions related to guidance and general best practices.
- Utilize PTC's case management tool to log issues and track associated status and related activities.
- Create and publish knowledge articles for PTC customers and employees to reuse.
- Develop your skills and participate in continuous training programs.
- Strong capacity and desire to develop personalized customer service and communication skills.
- Experience in implementing or supporting Client-Server architecture or multi-tier applications.
- Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
- Fluent in English and one of German, Italian, or French.
PTC is a global leader in the Internet of Things (IoT) and augmented reality (AR) technology. Our innovative solutions enable companies to improve operations, create better products, and empower people in all aspects of their business. We value our employees and offer a competitive salary and total compensation package, as well as opportunities to gain an ownership stake in the company.
At PTC, we are passionate about innovation and committed to our work-life balance. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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