Wgm Support Engineer with French/German Language Skills

hace 2 días


Barcelona, Barcelona, España Parametric Technology Corporation A tiempo completo
Join Our Team of Global Support Engineers

We are seeking a highly skilled and motivated Technical Support Specialist to join our global team. As a member of our support organization, you will be responsible for delivering exceptional customer service and technical support to our clients worldwide.

Your Key Responsibilities:
  • Provide technical assistance to customers via phone, email, and chat
  • Investigate and resolve complex technical issues related to PTC's Product Lifecycle Management (PLM) system
  • Collaborate with cross-functional teams to ensure seamless support delivery
  • Develop and maintain knowledge articles to support customer self-service
  • Participate in continuous training and professional development to stay up-to-date with industry trends and technologies
What We Offer:
  • A dynamic and collaborative work environment
  • Opportunities for career growth and professional development
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • A competitive salary and bonus structure
Requirements:
  • Fluency in English and one of German, Italian, or French
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications
  • Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems
Why PTC?

PTC is a global leader in the Internet of Things (IoT) technology space. We are committed to innovation and customer satisfaction, and we are seeking like-minded individuals to join our team. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.



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