Customer Support Specialist with German Language Skills

hace 3 semanas

Barcelona, Barcelona, España CPM International A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Agent with a high level of German language proficiency to join our team at CPM International. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in a fast-paced and dynamic environment.

Key Responsibilities
  • Provide multilingual support to customers via various channels, including phone, email, chat, and social media
  • Develop a deep understanding of our client's products and services to effectively resolve customer inquiries
  • Work collaboratively with customers to analyze their problems and offer individualized solutions
  • Embody our company values and act as a brand ambassador
Requirements
  • Fluent German language skills with exceptional grammar and spelling abilities
  • High level of English language proficiency (written and spoken)
  • Passion for delivering outstanding customer service
  • Ability to handle sensitive customer interactions with empathy
  • Strong administrative skills with attention to detail
  • Professional approach to problem-solving
What We Offer
  • Temporary contract with a 4-month duration and a 1-month probation period
  • Full-time position with 39 hours of work per week
  • Hybrid work arrangement with 4 days of office work and 3 days of remote work
  • Competitive salary and top performance incentives
  • Bonus of €600 after completing the contract without any issues
  • Accrued holidays and paid bank holidays
  • Training and development opportunities

We are committed to creating a diverse and inclusive work environment that fosters growth and innovation. If you are a motivated and customer-focused individual with a passion for languages, we encourage you to apply for this exciting opportunity.

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