WGM Support Engineer with German Language Skills

hace 6 días

Barcelona, Barcelona, España PTC A tiempo completo
About the Role

We are seeking a highly skilled and motivated WGM Support Engineer to join our global team. As a key member of our support organization, you will provide technical assistance to our customers and partners, utilizing your expertise in Client-Server architecture and multi-tier applications.

Your Responsibilities
  • Investigate and resolve technical issues related to PTC's products, providing timely and effective support to our customers.
  • Collaborate with our global support team to ensure seamless delivery of world-class technical support.
  • Develop and publish knowledge articles to enhance the customer experience and improve our support processes.
  • Participate in continuous training programs to stay up-to-date with the latest technologies and best practices.
Requirements
  • Fluent in English and one of German, Italian, or French.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Demonstrated ability to solve analytical problems and maintain effective investigation and documentation.
  • Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems.
About PTC

PTC is a global leader in the Internet of Things (IoT) and Augmented Reality (AR) technology. Our innovative solutions enable companies to transform their businesses and create new opportunities for growth. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with talented professionals from around the world.

What We Offer
  • A competitive salary and total compensation package.
  • Opportunities to gain an ownership stake in PTC and share in the company's successes.
  • A comprehensive benefits package that takes care of your health, wealth, and well-being.
Join Our Team

If you are passionate about innovation, customer service, and teamwork, we encourage you to apply for this exciting opportunity. At PTC, we value our employees and offer a dynamic and supportive work environment that fosters growth and development.

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