Wgm Support Engineer With French/German/Italian

hace 3 días

Barcelona, Barcelona, España Arena A tiempo completo
Transforming the Future of Innovation

At Arena, we're revolutionizing the way we create our interconnected world. We're seeking a talented Wgm Support Engineer With French/German/Italian to join our global team and contribute to our customers' digital transformation journeys.

Your Role

You will work as a member of our global support organization, providing world-class technical support to our customers and partners. You will collaborate with support colleagues worldwide to deliver superior-quality support services and work closely with services and account teams to ensure all issues are handled effectively.

Your Impact
  • You will be responsible for delivering technical assistance to customers, investigating issues reported for PTC's products, and addressing questions related to guidance and general best practices.
  • You will utilize PTC's case management tool to log issues and track associated status and related activities.
  • You will create and publish knowledge articles for PTC customers and employees to reuse.
  • You will find opportunities to develop your own skills and participate in continuous training programs.
Requirements

A strong capacity and desire to develop personalized customer service and communication skills. Experience in implementing or supporting Client-Server architecture or multi-tier applications. Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.

Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.). Optional: Experience in databases, computer networks, or operating systems.

Fluent in English and one of German/Italian/French.

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