Customer Care

hace 6 días


Campo de Caso, Asturias, España Mytheresa A tiempo completo

Job Summary

We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.

Key Responsibilities

  • Provide advisory and support services to our international premium clients concerning the order process.
  • Answer customer requests (phone calls and e-mails) and provide the best in class customer service.
  • Work closely with cross-functional teams to troubleshoot product/customer related issues.

Requirements

  • Excellent verbal and written knowledge of US English at native level.
  • First experience in the customer care or any other service-oriented industry.
  • Flexibility and ability to work under pressure, capacity for teamwork.
  • Proactive, good organizational skills and time management.

What We Offer

  • Up to 32 days of holiday, depending on the length of service.
  • Mobile office / Mobile office abroad (Job and position permitting).
  • Language e-learning courses.
  • Staff discount.
  • Flexible remuneration benefits.

About Us

Mytheresa is one of the leading global digital luxury shopping platforms. We are passionate about providing the best shopping experience to our customers and creating a strong, diverse, and inclusive team.


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