Customer Care

hace 1 semana


Campo de Caso, Asturias, España Mytheresa A tiempo completo
{"title": "Customer Care & Fashion Advisor", "description": "

We are seeking a Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.

Key Responsibilities:

  • Provide advisory and support services to our international premium clients concerning the order process.
  • Answer customer requests (phone calls and emails) in a timely and professional manner.
  • Collaborate with cross-functional teams to troubleshoot product/customer related issues.
  • Contribute to the continuous improvement of internal processes.

Requirements:

  • Excellent verbal and written knowledge of US English at native level.
  • First experience in the customer care or any other service-oriented industry.
  • Flexibility and ability to work under pressure, capacity for teamwork.
  • Proactive, good organizational skills and time management.
  • Working computer skills required (MS-Office).

What We Offer:

  • Up to 32 days of holiday, depending on the length of service.
  • Mobile office / Mobile office abroad (Job and position permitting).
  • Language & e-learning courses.
  • Staff discount.
  • Flexible remuneration benefits (ticket restaurant, transport and child care).

About Us:

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high-quality service operations.

We are a fast-growing company with over 1,200 employees from over 70 countries. We value diversity and inclusion and are committed to creating a strong and inclusive team.

", "company": "Mytheresa"}
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