Senior Cargo Operations Manager

hace 7 días


Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

Cargo Operations Excellence

As a Senior Cargo Care Lead, you will play a pivotal role in ensuring the seamless flow of cargo operations, prioritizing customer obsession, operational excellence, and senior stakeholder management.

Key responsibilities include:

  • Overseeing the entire cargo care process, from customer engagement to operational execution
  • Maintaining synchronization with Area Business Plans and underlying system/product bottlenecks
  • Driving Cost Recovery opportunities across various business segments within Cargo flow
  • Engaging with Area/CX Heads to foster positive relationships and enhancing overall collaboration
  • Representing Care/Area needs in CMT catalog

Operational Excellence & Data Analysis

Key responsibilities include:

  • Managing 35-40% of the daily execution work tasks
  • Recommendations to FPO and BPO for platforms and processes improvement
  • Overseeing and enhancing quality control measures for cargo care
  • Root cause analysis of unhappy flow and SVD metrics

Senior Stakeholder Management

Key responsibilities include:

  • Engaging with senior stakeholders, understanding their needs, expectations, and concerns/escalations
  • Advocacy, Risk Management & Conflict Resolution between Area/CX & Area Delivery Team

Accountable & Consulted

Key responsibilities include:

  • NPS score based on area level and customer level
  • Reduction of contact per shipment
  • Improvement of LP, DP, N2W per area and customer level
  • Reduction and improvement of TP Changes quality & quantity

Maersk is committed to a diverse and inclusive workplace

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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