Cargo Operations Manager

hace 3 días


Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

Cargo Operations Manager

As a key member of our team, you will be responsible for ensuring the highest standards of customer satisfaction and operational excellence in cargo operations. This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen. Your focus will be on enhancing the customer experience by eliminating unhappy flows, optimizing cargo operations, and fostering collaboration with terminal facilities.

Key Responsibilities:

  • Participate in AREA/CX collaboration calls to drive customer satisfaction
  • Pro-actively communicate with shipping partners, carriers, and other stakeholders to coordinate and optimize cargo movements
  • Maintain SVD standards for all cargo operations, including Maersk Acceleration & Prism customers
  • Drive ownership on Priority Handling operational process and drive uniformity of cargo flow across region/cross regional
  • Support ISR improvement analysis together with Care Focal/Care Managers

Operational Excellence:

  • Deadlines Management
  • Short shipments and Downfall prevention
  • Emails handling within 4hrs TAT, Cases (ISR) handling within 4hrs TAT, SharePoint handling within 2hrs TAT

Terminal Collaboration:

  • Run cost saving initiatives with Procurement, Finance, Terminal (Behavioral costs)
  • VAS Products handling with execution team (Flex Hubs, DIT, RIT, Maersk Control)
  • Ad hoc communication with terminal for leakage, transfers, damages, claims

A.P. Moller - Maersk is an equal opportunities employer

We are committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



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