Facilities Operations Manager
hace 4 días
Job Summary
The Assistant Facilities Manager position is responsible for the administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio. This role involves working with the Facility Management team to handle routine facility-related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and coordinating with maintenance technicians and third-party providers.
Key Responsibilities
- Using industry and client best practices, plan, schedule, coordinate, and assign all frequency and work type maintenance activities for a group or team of responsibility.
- Communicate key performance indicators (KPIs) and service level agreements (SLAs) in a timely manner and partner to identify service delivery improvements and savings.
- Manage third-party contractors/vendors with respect to work order completion.
- Oversee daily work order review and follow up on work orders to ensure successful service delivery and customer experience.
- Ensure prompt follow-up with customers, technicians, and vendors.
- Interface with vendors, providing direction/information as required to ensure excellent coordination/execution of work within the client environment with minimal disruption.
- Provide vendor coaching on Corrigo.
- Manage operations to mitigate operational risk.
- Assume responsibility for the overall integrity of the CMMS (Corrigo) and support the account team in overseeing proper system use and configuration to meet internal and client objectives.
Requirements
- 3+ years' experience in facilities management and managing CMMS/work order applications, with experience overseeing food & beverage and other outside vendors.
- Superior customer service skills and a strong orientation to provide exceptional JLL customer experience.
- Proficient in MS Office and possess strong written, verbal, and people skills.
- Must be proficient at Excel Spreadsheets and have the capability of customizing administrative reports.
- Ability to multitask and work without direct supervision.
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