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Facilities Operations Manager

hace 2 meses

Barcelona, Barcelona, España Ukio A tiempo completo

About Ukio

We are a leading provider of fully furnished and artfully designed apartments for short-term stays. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.

Our Culture

We value diversity, compassion, and honesty above all else in our team. We are a dynamic and collaborative environment that encourages creativity and autonomy. Our team is composed of individuals from diverse backgrounds and industries, and we are looking for like-minded professionals to join our team.

Role

The Facilities Operations Manager is responsible for overseeing all aspects of property maintenance within their designated city. This includes managing a team of maintenance personnel, coordinating with external contractors, and ensuring timely resolution of all maintenance issues.

Responsibilities

  • Team Leadership & Management:
    • Lead, manage, and mentor a team of maintenance personnel, including technicians and handymen, ensuring they have the necessary skills and tools to perform their duties effectively.
    • Develop and implement training programs to enhance the skills and efficiency of the maintenance team.
    • Coordinate daily maintenance activities, ensuring that all tasks are completed on time and to the highest standards.
  • Maintenance Operations:
    • Provide skilled handymen to Property Managers during the apartment transformation process, ensuring that all renovation tasks are completed to Ukio's standards and on schedule.
    • Begin preventive maintenance activities during the renovation process to ensure that all systems are operational from the moment a property is ready for occupancy.
    • Develop and manage a comprehensive maintenance plan for all properties, including corrective maintenance, preventive maintenance, and condition-based maintenance (CBM).
    • Utilize a maintenance app to plan, schedule, and track all maintenance activities, ensuring real-time updates and efficient task management.
    • Oversee the scheduling and execution of all maintenance tasks, including routine inspections, preventative maintenance, and emergency repairs.
    • Manage the process for addressing maintenance tickets, ensuring timely and effective resolution of issues reported by tenants or escalated from the Guest Experience (GX) team.
    • Ensure that all properties are compliant with safety regulations and that any issues related to structural integrity, HVAC systems, plumbing, or electrical systems are promptly addressed.
  • Vendor and Contractor Management:
    • Build and maintain relationships with local vendors and contractors, negotiating service agreements and ensuring that all work meets Ukio's quality standards.
    • Oversee the outsourcing of maintenance tasks when necessary, ensuring that external work is completed efficiently and cost-effectively.
    • Monitor contractor performance, ensuring that work is completed on schedule and within budget.
  • Budget & Expense Management:
    • Manage the city's maintenance budget, ensuring that all expenses are tracked, reported, and kept within approved limits.
    • Optimize maintenance operations to minimize costs while maintaining high standards of quality and safety.
    • Review and approve invoices from vendors and contractors, ensuring accuracy and adherence to service agreements.
  • Quality Assurance & Compliance:
    • Implement and enforce maintenance protocols and procedures to ensure consistent quality across all properties.
    • Conduct regular inspections and audits of properties to identify maintenance needs and ensure compliance with local safety and building codes.
    • Develop and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of maintenance operations.
  • Property Managers Relations:
    • Serve as the point of contact for escalated maintenance issues, working closely with the PM and helping them to communicate with landlords to resolve problems promptly.
  • Reporting & Documentation:
    • Maintain detailed records of all maintenance activities, including completed work orders, maintenance schedules, and equipment logs.
    • Provide regular reports to the City Operations Head on the status of maintenance operations, including any significant issues, budget variances, or opportunities for improvement.
    • Track and analyze maintenance data through the maintenance app to identify trends, optimize processes, and improve overall operational performance.

About You

We are looking for a highly skilled and experienced Facilities Operations Manager to join our team. The ideal candidate will have a Bachelor's Degree in Engineering or a related field and at least 3 years of experience in maintenance management, with a proven track record of success in leading teams and managing maintenance operations.

Requirements

  • Bachelor's Degree in Engineering or a related field.
  • At least 3 years of experience in maintenance management, with a proven track record of success in leading teams and managing maintenance operations.
  • Strong knowledge of building systems, including HVAC, plumbing, electrical, and structural maintenance.
  • Proven experience in managing maintenance teams and working with external contractors.
  • Excellent problem-solving skills and the ability to manage complex maintenance issues effectively.
  • Strong budget management and cost control skills.
  • Familiarity with local safety regulations, building codes, and best practices in property maintenance.
  • Organized, able to follow up processes and to deliver fast follow up.
  • Comfortable working with cross-functional teams.
  • Able to pressure on stakeholders for fastest resolution.
  • Able to adapt to different scenarios, and be flexible in order to achieve the best outcome for all stakeholders.
  • Strong analytical and problem-solving skills.
  • Able to manage a team in the field.
  • Fluent in Spanish and English.