IT Support Specialist for Owned Stores Across Spain and Benelux

hace 1 semana

Madrid, Madrid, España Western Union A tiempo completo
About the Role

We are seeking a skilled IT Support Specialist to join our team in Madrid, Spain. As an IT Support Specialist, you will play a crucial role in providing technical support to our 40+ stores across Spain and Benelux.

Key Responsibilities
  • Provide comprehensive IT support to Front Line Associates (FLAs) and troubleshoot technical issues with Microsoft Windows-based workstations and hardware.
  • Assist with other IT equipment, including printers, DSPs, scanners, and card terminals, and manage network and internet connectivity.
  • Serve as a support and troubleshooting contact for transactional/currency exchange software, collaborating with other IT teams for issue resolution.
  • Perform onsite network and hardware installation and setup for new stores, including telecom, Wi-Fi, PCs, DSPs, scanners, and card terminals.
  • Provide remote and onsite support for ongoing issues, with onsite support in Spain only when necessary.
  • Manage telecommunications: network, internet, and phone issues, and serve as the point of contact for escalation.
  • Act as the help desk for Concept Stores in Spain and the primary escalation contact for IT-related issues.
Requirements
  • 2-3 years of hands-on experience and strong knowledge of Microsoft operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
  • Experience in supporting stores with similar concepts – customer transaction related hardware and software.
  • Experience working with Active Directory, remote support tools, printers, and strong communication skills.
  • Proven problem-solving skills, a robust technological background, and an understanding of business processes.
About Us

Western Union is a global leader in financial services, providing innovative solutions to help people move money, send money, and access financial services. We are committed to empowering our customers and employees to achieve their goals and aspirations.

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