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IT Support Specialist for owned stores across Spain and Benelux, Madrid

hace 2 meses


Madrid Centro, Madrid, España Western Union A tiempo completo
About the Role

We are seeking a skilled and motivated IT Support Specialist to join our Global IT support team, dedicated to supporting Western Union's own stores across Spain and Benelux. As an IT Support Specialist, you will play a pivotal part in providing essential IT support to our +40 stores by diagnosing and resolving technology-related challenges.

Key Responsibilities
  1. Comprehensive IT Support: Provide onsite and remote end user IT support for Front Line Associates (FLAs), including troubleshooting issues with MS Windows operating systems and various software applications.
  2. Store Activation: Onsite network and hardware installation and setup for new stores, including telecom, Wi-Fi, PCs, DSPs, scanners, and card terminals.
  3. Ongoing Store Support/Troubleshooting: Provide remote and onsite support for ongoing issues, with onsite support in Spain only when necessary, and manage telecommunications: network, internet, and phone issues.
  4. Help Desk Support: Act as the help desk for Concept Stores in Spain (40+ stores) and the primary escalation contact for IT-related issues.
Requirements
  1. Technical Expertise: Possess 2-3 years of hands-on experience and strong knowledge of Microsoft operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
  2. Infrastructure Knowledge: Experience working with Active Directory, remote support tools, printers.
  3. Communication Skills: Possess professional written and oral communication skills with proficiency in both Spanish and English.
  4. Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.
Additional Information

Western Union is a global leader in the financial services industry, and we are committed to providing our employees with a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.