IT Support Specialist
hace 2 semanas
We are seeking a highly skilled IT Support Specialist to join our team at Lingokids. As a key member of our technical support team, you will be responsible for providing hardware, software, and network technical support to our employees, resolving issues, and managing escalations.
Key Responsibilities:
- Design, manage, and automate core recurring processes, including onboarding/off-boarding employees and contractors, account/resource management, equipment administration, and software license management
- Manage external vendors and service providers, evaluate new technologies and services
- Maintain IT knowledge base up to date
- Ensure security and compliance through initiatives like security training, password rotation, audits, and remediation work
- Proactively evaluate IT systems and processes to identify and implement improvements and innovations that enhance productivity and employee satisfaction
Requirements:
- Educational background in Information Technology or a related field, or proven expertise gained through self-directed learning and experience
- Proven experience working in IT Support, ideally in a fast-paced startup environment
- Customer-oriented approach with the ability to provide excellent service in response to internal requests and needs
- Excellent troubleshooting and problem-solving skills for both software and hardware issues
- Strong knowledge of Windows, macOS, and Linux operating systems
- Proficiency in networking
- Familiarity with cloud services (e.g., Google Workspace, Slack, GitHub)
- Familiarity with security concepts
- Strong written and verbal communication skills across technical and non-technical stakeholders
- Proactive self-starter with the ability to work independently and as part of a team
- Scripting knowledge, or willingness to learn automation. We currently use Ruby
- English is a must. We are a multicultural team, and we are providing a service in English so, we don't care about certificates, but we expect you to be able to communicate fluently
What We Offer:
- Remote working within Spain
- Flexible work setups between our beautiful offices in Madrid, Málaga, and Barcelona, and your cozy casa
- Stock options
- Career growth
- Language lessons
- Health Insurance
- Mental Health Support
- Flexible compensation
- Meal allowances
- Home office setup
- Visa sponsorship
We believe diversity fuels our innovation. Every day, we teach kids about the strength found in differences and this remains a value that is core to our Playlearning approach. We'll consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
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