IT Infrastructure Support Specialist

hace 3 semanas


Madrid, Madrid, España Mercell A tiempo completo

At Mercell, we're committed to revolutionizing public procurement, and we need a skilled IT Support Specialist to join our team. As a key player in our Enterprise IT department, you'll be responsible for ensuring the smooth operation of our IT-related operations.

Key Responsibilities

  • Ticket Resolution: Respond to and resolve IT-related incidents and service requests raised by internal users, investigating and diagnosing technical issues related to SaaS applications, network connectivity, hardware, and software integrations.
  • User Training: Provide training and guidance to end-users on SaaS tools and best practices.

Project Implementations:

  • SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions, ensuring successful deployment, configuration, and user adoption.
  • Integration: Integrate our core SaaS tools with other systems (e.g., AWS, GitHub) to streamline interdepartmental workflows.

System Maintenance and Optimization:

  • Monitoring and Performance: Monitor application and hardware performance, identify bottlenecks, and optimize system workflows where possible.
  • Security: Implement security best practices, including access controls, data encryption, and vulnerability assessments in collaboration with our internal security team.

Required Qualifications:

  • 5+ years operational experience with an international IT organization.
  • Experience in IT Service Management to ensure smooth sailing for the organization.
  • Skilled in Identity & Access Management.
  • Proficient in Device Management and Security.
  • Skilled at maintaining and optimizing network infrastructure.
  • Experienced in Technical Support & Troubleshooting.
  • Fluent in English and Norwegian.


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