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hace 2 meses
We are seeking a skilled IT Support Specialist to join our Global IT support team at Western Union. As an IT Support Specialist, you will play a pivotal role in providing essential IT support to our +40 stores across Spain and Benelux.
Key Responsibilities- Comprehensive IT Support: Provide onsite and remote end-user IT support for Front Line Associates (FLAs), including troubleshooting issues with MS Windows operating systems and various software applications.
- Store Activation: Onsite network and hardware installation and setup for new stores, including telecom, Wi-Fi, PCs, DSPs, scanners, and card terminals.
- Ongoing Store Support/Troubleshooting: Provide remote and onsite support for ongoing issues, with onsite support in Spain only when necessary.
- Help Desk Support: Act as the help desk for Concept Stores in Spain (40+ stores) and the primary escalation contact for IT-related issues.
- Technical Expertise: Possess 2-3 years of hands-on experience and strong knowledge of Microsoft operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
- Infrastructure Knowledge: Experience working with Active Directory, remote support tools, printers.
- Communication Skills: Possess professional written and oral communication skills with proficiency in both Spanish and English.
- Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.
- Working Hours: 40h per week, Monday to Friday from 11:00AM to 20:00PM with some flexibility required.
- Travel Availability: Especially for set up of new Stores.
