IT Support Specialist for Owned Stores

hace 1 semana


Madrid Centro, Madrid, España Western Union A tiempo completo
Job Summary

We are seeking a skilled IT Support Specialist to join our team in Madrid, Spain. As an IT Support Specialist, you will play a crucial role in providing technical support to our owned stores across Spain and Benelux.

Key Responsibilities
  • Technical Support: Provide comprehensive technical support to our owned stores, including onsite and remote support for Front Line Associates (FLAs).
  • Store Activation: Onsite network and hardware installation and setup for new stores, including telecom, Wi-Fi, PCs, DSPs, scanners, and card terminals.
  • Ongoing Store Support/Troubleshooting: Provide remote and onsite support for ongoing issues, with onsite support in Spain only when necessary.
  • Help Desk Support: Act as the help desk for Concept Stores in Spain (40+ stores) and the primary escalation contact for IT-related issues.
Requirements
  • Technical Expertise: Possess 2-3 years of hands-on experience and strong knowledge of Microsoft operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
  • Infrastructure Knowledge: Experience working with Active Directory, remote support tools, printers.
  • Communication Skills: Possess professional written and oral communication skills with proficiency in both Spanish and English.
  • Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.
Benefits
  • 25 days annual leave – plus 14 public holidays.
  • Comprehensive life & medical cover – including dependents.
  • Contributory pension plan.
  • Preventative Care Assistance program.
About Us

Western Union is a global leader in financial services, providing innovative solutions to help people move money, save money, and spend money. We are committed to diversity and inclusion, and we strive to create a workplace that reflects the communities we serve.



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