Account Management Team Lead
hace 4 días
**Job Description**
We are seeking a highly skilled Account Management Team Lead to oversee the growth and success of our Long Tail client accounts. As a seasoned leader, you will be responsible for developing and implementing strategies that maximize account performance while fostering exceptional customer satisfaction.
The Role:
- Lead and mentor a dynamic team focused on nurturing and growing Long Tail client accounts.
- Develop and implement account management strategies tailored for Long Tail clients to enhance satisfaction and retention.
- Monitor account performance metrics and generate reports for continuous improvement.
- Collaborate with Sales, Marketing, and Product teams to align strategies and ensure a seamless client experience.
- Identify opportunities for upselling and cross-selling within the existing client base.
- Act as the primary point of contact for key accounts, addressing any concerns or issues promptly.
Qualifications:
- Proven experience in account management or customer success roles, preferably in a B2B environment.
- Strong leadership skills, with experience managing teams and driving performance.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
- Analytical mindset, capable of interpreting data to drive decisions.
- Ability to thrive in a fast-paced environment while managing multiple priorities.
- Fluency in Spanish and English is required.
About Us:
Factorial is dedicated to creating an all-in-one HR software solution that helps SMEs automate HR workflows. We are a fast-growing company founded in 2016 with a mission to centralize people data and improve decision-making processes.
Perks of Being Part of Our Team:
- High growth, multicultural, and friendly environment.
- Private health insurance.
- Healthy life with Gympass (Gyms, pools, outdoor classes).
- Save expenses with Cobee.
- Language classes with Yolk Academy.
- Breakfast in the office and organic fruit.
- Nora and Apetit discounts.
- Free caffeine and theine.
- Pet Friendly.
Salary: $80,000 - $110,000 per year, depending on experience.
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