Customer Service Representative | Nordic Languages

hace 2 días


Fuengirola, Málaga, España Energy Nordic A tiempo completo

Job Title: Customer Service Representative | Nordic Languages

About the Role:
We are seeking a highly motivated and organized Customer Service Agent to join our dynamic team at Energy Nordic. This is an excellent opportunity for individuals with strong communication skills, proficiency in Danish, Swedish, or Norwegian, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
• Manage large volumes of incoming calls and emails with professionalism and efficiency.
• Identify and address customers' needs to achieve satisfaction through open and interactive communication.
• Build sustainable relationships and trust with customer accounts by providing accurate and complete information using the right methods/tools.
• Meet personal and team targets for call-handling quotas and customer service metrics while maintaining high standards of quality and productivity.
• Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain accurate records of customer interactions and process customer accounts efficiently.
• Follow established communication procedures, guidelines, and policies to ensure consistency and excellence in customer service.

Requirements:
• Experience in customer-facing roles is highly valued.
• Proficiency in English (written and verbal) is essential, as well as Scandinavian language fluency.
• Strong communication and interpersonal skills, with ability to work effectively in a team environment.
• Eager to learn and adapt quickly to new situations and challenges.

Benefits:
We offer comprehensive training and support to help you excel in your role, along with opportunities for growth and professional development within the company. Our flexible remote work arrangement allows you to balance your work and personal life, while our competitive Spanish-type contract provides stability and security. Enjoy working with a diverse team that values teamwork, creativity, and innovative thinking.
Estimated salary: €25,000 - €35,000 per annum, depending on experience.



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