(On-Site Work) Sales
hace 5 meses
Energy Nordic is actively seeking a full-time Customer Service agent to join our dynamic team. If you are a highly motivated individual with excellent organizational and communication skills, we want to hear from you
- Proficiency in Danish, Swedish, or Norwegian to support our expanding customer base in these languages.
Don't miss this opportunity to become part of a thriving team Apply now by sending your resume highlighting your relevant experience.
Energy Nordic is an equal-opportunity employer and welcomes diversity in the workplace.
Tasks- Manage large amounts of incoming phone calls and emails
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Experience in customer service is an advantage
- Fluent English is a must – written and verbal
- Scandinavian language.
- Eager to learn with excellent communication skills
- Ability to work in a team in a busy environment
We support you with all the necessary training and support, as well as opportunities for growth in other positions within the company.
Spanish type contract.
A Scandinavian Energy Supplier in Spain.
Customer service & invoicing in your language.
Remote and quick solutions no matter where you are.
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