(On-Site Work) Sales

hace 5 meses


Fuengirola, España Energy Nordic A tiempo completo

Energy Nordic is actively seeking a full-time Customer Service agent to join our dynamic team. If you are a highly motivated individual with excellent organizational and communication skills, we want to hear from you

  • Proficiency in Danish, Swedish, or Norwegian to support our expanding customer base in these languages.

Don't miss this opportunity to become part of a thriving team Apply now by sending your resume highlighting your relevant experience.

Energy Nordic is an equal-opportunity employer and welcomes diversity in the workplace.

Tasks
  • Manage large amounts of incoming phone calls and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
Requirements
  • Experience in customer service is an advantage
  • Fluent English is a must – written and verbal
  • Scandinavian language.
  • Eager to learn with excellent communication skills
  • Ability to work in a team in a busy environment
Benefits

We support you with all the necessary training and support, as well as opportunities for growth in other positions within the company.

Spanish type contract.



A Scandinavian Energy Supplier in Spain.
Customer service & invoicing in your language.
Remote and quick solutions no matter where you are.


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