Client Relationship Manager

hace 1 día

Madrid Centro, Madrid, España Mygwork A tiempo completo
About the Role

This is a unique opportunity to join American Express, a leading global financial services company, as a Client Relationship Manager. As a key member of the EMEA Merchant Acquisition Sales organization, you will play a critical role in acquiring and managing relationships with merchants across European markets.

Main Responsibilities
  1. Revenue Growth and Retention: Drive revenue growth by retaining and expanding charge volumes and revenues, while maintaining and growing active locations.
  2. Merchant Satisfaction: Improve merchant satisfaction through annual surveys and ensure compliance and control.
  3. Account Management: Retain and grow accounts, bringing value to merchants through commercial speech and American Express specific tools.
  4. Team Support and Best Practices: Share best practices and provide support to the team to ensure seamless execution of sales strategies.
Requirements
  1. Language Skills: Native French speaker with in-depth knowledge of the country and market landscape, and fluent in English.
  2. Experience: Extensive experience in account management roles, ideally over the telephone, with demonstrated negotiation skills and excellent objection handling.
  3. Business Acumen: High level of business awareness and financial acumen, including ability to understand key financial drivers and draw accurate conclusions from them.
  4. Organizational Skills: Strong organizational and time management skills, able to set priorities to achieve goals.
  5. Accountability and Ownership: High level of determination and self-confidence, ability to work in groups and contribute to the team's success.
What We Offer
  1. Competitive Compensation: Competitive base salaries and bonus incentives.
  2. Benefits and Well-being: Comprehensive medical, dental, vision, life insurance, and disability benefits, as well as flexible working models and generous paid parental leave policies.
  3. Career Development: Opportunities for career development and training, with a focus on holistic well-being and work-life balance.

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