Customer Success Manager

hace 4 semanas

Barcelona, Barcelona, España Sumup A tiempo completo
About the Role

We are seeking a highly motivated Customer Success Manager to join our team in Barcelona. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our merchant partners.

Key Responsibilities
  • Engage with merchants to ensure they are getting the most out of our product suite
  • Provide proactive support to merchants to prevent churn and drive growth
  • Identify opportunities to upsell and cross-sell our products to merchants
  • Work closely with internal teams to ensure seamless onboarding and activation of new merchants
  • Collaborate with merchants to resolve any issues or concerns in a timely manner
Requirements
  • 1-2 years of experience in sales or customer-facing roles
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
What We Offer
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • Access to cutting-edge technology and tools
Why SumUp?

We believe in empowering small business owners to succeed. Our mission is to provide innovative financial solutions that make it easy for them to run their businesses. If you share our passion for entrepreneurship and customer success, we'd love to hear from you.

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