Hotel Ambassador
hace 1 mes
Job Title: Hotel Ambassador
Job Summary: We are seeking a highly skilled and experienced Hotel Ambassador to join our team at Accorhotel. As a Hotel Ambassador, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.
Key Responsibilities:
- Ensure a warm and personalized welcome to all guests
- Manage online and phone reservations
- Perform all check-in and check-out tasks
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements:
- Fluent in English and Spanish; any other languages like French will be a plus
- Strong team spirit and interpersonal skills
- Desire to grow in this sector and passion for meeting customers' needs
What We Offer:
- Be part of an international company
- Work for a leader brand as Accor present in 110 countries
- Development and career opportunities
- Benefits according to the role
- Accor discounts card
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
-
Hotel Ambassador
hace 3 días
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoAbout Four Seasons:Four Seasons is a luxury hospitality company powered by its people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat each other with respect and kindness. Our team members around the world create exceptional experiences for our guests, residents, and partners through a commitment to...
-
Hotel Ambassador
hace 1 mes
Madrid, Madrid, España Accorhotel A tiempo completoJob Summary: We are seeking a highly skilled and enthusiastic Hotel Ambassador to join our team at Accorhotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Ensure a warm and personalized welcome for all...
-
Lobby Ambassador
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons: We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating...
-
Front Line Hospitality Ambassador
hace 6 días
Madrid, Madrid, España Heritage Madrid Hotel A tiempo completoAbout Heritage Madrid HotelHeritage Madrid Hotel is a renowned hospitality establishment that prides itself on delivering exceptional guest experiences. As a Front Line Hospitality Ambassador, you will play a pivotal role in shaping the hotel's reputation for excellence.Salary InformationThe estimated salary for this position is €25,000 - €35,000 per...
-
Service Excellence Ambassador for Heritage Hotel
hace 3 días
Madrid, Madrid, España Château de Mercuès A tiempo completoCompany OverviewChâteau de Mercuès is a renowned hotel committed to delivering exceptional guest experiences. Our team of professionals strives to create memorable moments for every visitor, and we're seeking a Service Excellence Ambassador to join our family.
-
Customer Experience Ambassador
hace 6 días
Madrid, Madrid, España Pestana Hotel Group A tiempo completoJob OverviewPestana Hotel Group is a multinational hotel group founded in 1972 with a presence in 15 countries and over 100 hotels. We are passionate about delivering exceptional customer experiences and are looking for talented individuals to join our team.Key ResponsibilitiesAssist in ensuring the quality of standards and procedures across Pestana's...
-
Heritage Madrid Hotel Service Ambassador
hace 3 semanas
Madrid, Madrid, España Relais & Châteaux A tiempo completoRelais & Châteaux is a renowned association of luxury hotels and restaurants, founded in 1954. As a Waiter/Waitress at Heritage Madrid Hotel, you will be part of this prestigious network. Our members share a passion for authenticity and excellence in their relationships with guests.Your Role: As a Service Ambassador for Heritage Madrid Hotel, you will...
-
Hospitality Ambassador
hace 3 semanas
Madrid, Madrid, España Heritage Madrid Hotel A tiempo completoAbout the Role:A key member of our Hospitality Team, the Hospitality Ambassador - Food and Beverage Service will deliver exceptional service to our guests in the hotel's food and beverage outlets. This role requires a strong understanding of our menus, services, and facilities, ensuring a seamless experience for our guests.Responsibilities:The successful...
-
Hospitality Ambassador
hace 3 días
Madrid, Madrid, España Cataloxy A tiempo completoPublicada: A unique opportunity awaits a skilled and friendly individual to join the team at the Heritage Madrid Hotel as a Hospitality Ambassador. This role is on the front line of guest interactions, and as such, it is crucial to provide prompt and courteous service delivery to all guests.The position plays a key influencing factor in guest satisfaction,...
-
Resort Ambassador
hace 4 semanas
Madrid, Madrid, España Saga Group A tiempo completoJob Title: Resort AmbassadorJob Summary:We are seeking a highly motivated and enthusiastic Resort Ambassador to join our team at Saga Group. As a Resort Ambassador, you will be responsible for delivering exceptional customer service and creating unforgettable holiday experiences for our guests.Key Responsibilities:Provide a warm and welcoming experience for...
-
Food and Beverage Ambassador
hace 4 semanas
Madrid, Madrid, España Château de Mercuès A tiempo completoJob DescriptionA Food and Beverage Ambassador is a key figure in delivering exceptional guest experiences at the Heritage Madrid Hotel. As a Hospitality Professional, you will be responsible for providing prompt and courteous service to all guests, ensuring their satisfaction and comfort in our food and beverage outlets.You will work closely with the team to...
-
Hospitality Ambassador
hace 4 semanas
Madrid, Madrid, España Heritage Madrid Hotel A tiempo completoJob SummaryA key member of our hospitality team, the Waiter/Waitress is responsible for delivering exceptional service to our guests in our food and beverage outlets. As a Hospitality Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction.Main ResponsibilitiesProvide prompt and courteous...
-
Luxury Experience Ambassador
hace 2 días
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: At Four Seasons Hotels and Resorts, we are committed to delivering exceptional guest experiences that exceed expectations. Our team members around the world create unforgettable moments for our guests through a commitment to luxury with genuine heart. About the Location: Located in the heart of Madrid, our hotel is a historic landmark...
-
Front Desk Ambassador
hace 6 días
Madrid, Madrid, España Accorhotel A tiempo completoCompany OverviewWelcome to Accorhotel, a global leader in the hospitality industry. We are currently looking for a talented Front Desk Ambassador to join our team at Novotel Madrid Campo de las Naciones.Job DescriptionAs a Front Desk Ambassador, you will be the first point of contact for our guests, providing a warm and personalized welcome. Your primary...
-
Customer Experience Ambassador
hace 4 días
Madrid, Madrid, España Meliá Hotels International A tiempo completoUnlock your full potential with Meliá Hotels International as a Customer Experience Ambassador. Enjoy an exciting career journey where you'll be the face of our hospitality, delivering exceptional experiences to our guests. About Meliá Hotels InternationalWe're a global hotel chain dedicated to providing unforgettable stays for our guests. Our passion for...
-
Customer Service Ambassador in Berlin
hace 4 semanas
Madrid, Madrid, España Blu Selection A tiempo completoCustomer Service Ambassador in BerlinAt Blu Selection, we're looking for a skilled Customer Service Ambassador to join our team in Berlin. As a Customer Service Ambassador, you will be the face of our company, providing world-class service to our clients via phone, email, and chat.Your Responsibilities:Support clients' activities by offering exceptional...
-
Personalized Service Ambassador
hace 2 semanas
Madrid, Madrid, España Rosewood Hotel Group A tiempo completoRole SummaryWe are looking for a motivated and energetic professional to provide exceptional service to our guests at Rosewood Villa Magna.Main Responsibilities• Provide personalized and excellent service to our guests throughout their stay.• Fulfill guests' individual needs and requests with professionalism and discretion.• Coordinate table...
-
Food and Beverage Ambassador
hace 4 semanas
Madrid, Madrid, España Château de Mercuès A tiempo completoJob DescriptionA Food and Beverage Ambassador is a key figure in delivering exceptional guest experiences at the Heritage Madrid Hotel. As a Hospitality Professional, you will be responsible for providing prompt and courteous service to all guests, ensuring their satisfaction and comfort in our food and beverage outlets.You will work closely with the team to...
-
Front Office Ambassador in Doha, Qatar
hace 6 días
Madrid, Madrid, España Rmc Asia A tiempo completoAbout RMC AsiaRMC Asia is a leading organization promoting Educational Travel & Cultural Exchange Programs in top tourism destinations across Asia. We specialize in the Hospitality & Tourism sector, providing opportunities for students and young professionals to gain international work experience at luxury hotels and resorts.Job OverviewWe are currently...
-
Luxury Guest Experience Ambassador
hace 6 días
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Hotels and Resorts:We are a collective of individuals who strive for excellence, pushing ourselves to new heights and treating each other with respect. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in...