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Customer Support Representative for a Fintech Company

hace 2 meses

Valencia, Valencia, España Blu Selection A tiempo completo

**About the Role**

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Blu Selection. As a key member of our support team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:

  • Provide timely and effective support to customers via chat, email, and phone calls
  • Troubleshoot and resolve customer inquiries and issues in a professional and courteous manner
  • Collaborate with colleagues to improve the customer experience and develop innovative solutions
  • Flag and escalate customer queries as necessary, and provide suitable solutions
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed support

Requirements:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proactive and solution-oriented approach to customer support
  • Interest in working in a dynamic and collaborative team environment

What We Offer:

  • A competitive salary of 1600 gross
  • Spanish classes to enhance your language skills
  • Great Friday evening drinks and social events
  • Fitness bootcamps to stay active and healthy
  • Mindfulness classes to promote work-life balance
  • Opportunities for professional growth and development
  • A dynamic and international working environment with 20+ nationalities