Fintech Customer Support Specialist
hace 1 mes
We are looking for a highly skilled Customer Service Representative to join our team in Valencia. As a Customer Specialist for Fintech Industry, you will be responsible for:
- Supporting B2B clients via email, chat, and phone
- Collaborating with colleagues to improve the customer experience
- Troubleshooting, innovation, and change management are part of the daily business
- Handling payment inquiries from sellers and buyers through various client platforms
- Improving overall company NPS through excellent service
- Flagging and escalating customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Requirements:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Minimum MBO4 diploma, background in IT/finance/economy is a plus
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
What's in it for you?
- Yearly gross salary of €19,200
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international, close working environment with 24 nationalities
Your Future Company:
Based in Valencia, a refreshing start-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.
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