Fintech Customer Support Specialist

hace 1 mes


Valencia, Valencia, España Blu Selection A tiempo completo

We are looking for a highly skilled Customer Service Representative to join our team in Valencia. As a Customer Specialist for Fintech Industry, you will be responsible for:

  • Supporting B2B clients via email, chat, and phone
  • Collaborating with colleagues to improve the customer experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Handling payment inquiries from sellers and buyers through various client platforms
  • Improving overall company NPS through excellent service
  • Flagging and escalating customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

Requirements:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
  • Minimum MBO4 diploma, background in IT/finance/economy is a plus
  • Competency in using computers
  • Excellent communication skills
  • You are proactive and solution-oriented
  • You are interested in working in an ambitious team

What's in it for you?

  • Yearly gross salary of €19,200
  • Spanish classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Mindfulness classes
  • Work at a tech startup where you can develop and there is room for your ideas
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • Free lunch and breakfast at the office
  • An international, close working environment with 24 nationalities

Your Future Company:

Based in Valencia, a refreshing start-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.



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