Customer Support Specialist for Fintech Industry in Valencia

hace 3 semanas

Valencia, Valencia, España Blu Selection A tiempo completo

Job Description:

We are seeking a skilled Customer Support Specialist to join our team in Valencia, Spain. As a Technical Support Representative for Fintech Industry, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Support customers mainly over chat, email, and phone calls (80% chats)
  • Rotative shifts from 9-6 and 2-11
  • Constantly brainstorm with colleagues to improve Customer Experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Flagging and escalation of customer queries and coming up with suitable solutions

Requirements:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
  • Competency in using computers
  • Excellent communication skills
  • You are proactive and solution-oriented
  • You are interested in working in a tight-knit team for a smaller company

What's in it for you?

  • A salary of 1600 gross (no bonus needed to reach this number)
  • Spanish classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Mindfulness classes
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • Free lunch and breakfast at the office
  • An international working environment with 20+ nationalities
  • A small company, with no more than 50 employees, where your voice matters

Your Future Company:

Based in Valencia, a refreshing start-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow. Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.

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