Customer Service Team Member
hace 4 semanas
About Us
Becton, Dickinson and Company is a leading medical technology company dedicated to advancing healthcare. We strive to make a meaningful difference in the lives of our customers by delivering innovative solutions that improve patient outcomes.
Job Summary
We are seeking an experienced Customer Service Representative to join our team in San Agustin del Guadalix, Spain. This role will provide exceptional customer service to our clients, ensuring timely resolution of their queries and concerns. As a key member of our customer-facing team, you will be responsible for managing orders, resolving complaints, and providing product information.
Main Responsibilities
- Manage and resolve customer complaints in a professional and efficient manner
- Provide accurate and timely product information to customers
- Assist with order management and ensure prompt delivery of products
- Participate in regional projects aimed at improving customer service quality and effectiveness
- Develop and implement ideas for process improvements and lead related change projects
Requirements
To be successful in this role, you must have:
- 5 years of experience in customer service or a related field
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and critical thinking skills
- Advanced computer knowledge of ERP applications, including JDE and SFDC
What We Offer
- Competitive salary: €35,000 - €45,000 per annum (approximately $40,000 - $50,000 USD), depending on experience
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
Location
This role is based in San Agustin del Guadalix, Spain, with additional locations in Valencia-Paterna. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply now
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