Global NonStop Solutions Specialist
hace 2 días
This role has been designed as a 'Hybrid' position, with an expectation that you will work on average 2-3 days per week from an HPE office.
About Us:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
What You'll Do:- Responding to and resolving support issues from a global mission-critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology.
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement.
- Developing strategies and procedures to improve performance of customer environments.
- Performing root cause analysis and providing post-incident reports.
- Proactively assisting internal or external businesses and end-users to avoid or reduce problem occurrence.
- Degree in Computer Science or related area of study.
- In addition to English and Spanish, experience with a second European language is desirable: preferably German, French, or Italian.
- Ability to always remain professional and courteous with customers.
- Exceptional communication and presentation skills in languages to be supported.
- A collaborative, solution-focused spirit and overall sense of urgency.
- The drive to seek out what's next and deliver exceptional results.
- The desire to embrace new ideas and fresh thinking and seek out ideas different than your own.
- Experience as an active leader on campus who strives to make a positive impact on the world.
- Comfort with working in a hybrid (virtual and face-to-face) environment.
Madrid (Las Rozas)/Hybrid
Salary:We estimate the salary range for this position to be around $60,000 - $80,000 per year, depending on experience and qualifications.
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