Customer Service Representative in Slovakia with Dutch Fluency

hace 2 días


Lugo, Lugo, España Aida Projektai, Mb A tiempo completo
About Aida Projektai, Mb

We are a global leader in the design and technology of household appliances, seeking a highly skilled Customer Service Representative to join our vibrant team. Based in Slovakia, this role offers an exciting opportunity to provide top-notch support to customers while working remotely or in a hybrid setup.

Salary and Benefits

The estimated annual salary for this position is around 43,800 EUR (5,85 EUR/day) plus a commuting allowance of 50 EUR/month and multisport card for fitness and well-being. Performance bonuses up to 10% of monthly salary based on KPIs are also available.

Job Description

This role involves handling inbound calls from existing and potential customers, offering guidance on orders and troubleshooting technical issues. As a problem-solver, you will use cutting-edge diagnostic tools and Excel to help clients resolve technical difficulties. Additionally, you will coordinate technician visits or arrange for spare parts delivery to clients, engaging them proactively with new or existing products and embodying the brand's values.

Required Skills and Qualifications

We are looking for a customer service enthusiast fluent in written and spoken Dutch (C1) and possessing a good command of English for internal communication. You should be comfortable with MS Office and able to pick up diagnostic tools quickly. Strong organizational and time management skills, as well as calmness under pressure, are essential for success in this fast-paced environment.

Benefits

Aida Projektai, Mb offers a flexible work setup, allowing you to choose between remote or hybrid work arrangements. We provide comprehensive training for three weeks, fully office-based, to equip you with the necessary skills to succeed. Our company culture values employee well-being and provides extra benefits such as meal vouchers, multisport cards, and performance bonuses.



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