Customer Service Representative with Bilingual Expertise
hace 4 semanas
About the Role
We are seeking a highly skilled Customer Service Representative with expertise in French, German, and English to join our team at MSX International.
Key Responsibilities
- Answer customer calls and respond to emails in a timely and professional manner.
- Follow up with customers to ensure their queries are resolved to their satisfaction.
- Issue reminder calls and follow up on incidents to achieve maximum customer satisfaction.
- Update databases, generate reports, and perform other administrative tasks as required.
Requirements
- Excellent command of English and strong language skills in French and German.
- Ability to travel to our offices for training.
- Availability to work weekends and rotating schedules.
- Knowledge of document management and operation of dedicated document management platforms.
- Excellent oral and written communication skills.
About MSX International
We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive remuneration package.
What We Offer
- Part of a great team of professionals in an internationally consolidated company.
- Acquire a global vision of the automotive sector through interactions with customers, suppliers, consultants, and dealers.
- Collective purchasing portal (MSX Bazahar) with great discounts for employees.
- Flexible remuneration plan, including medical insurance, transport card, meal card, and training.
- 23 working days and 3 extra days according to collective agreement.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, and new business opportunities.
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