Customer Service Ambassador for Boston Scientific Products
hace 4 semanas
About the Role
At Boston Scientific, we're seeking a highly skilled Customer Service Representative to join our team. This role offers an exciting opportunity to provide exceptional customer service and support for our products and services.
Main Responsibilities
As a Customer Service Representative, you will be responsible for:
- Handling incoming calls and providing professional, friendly support to clients;
- Responding promptly to customer inquiries, including order details, delivery status, and return requests;
- Managing and overseeing the Esker platform and EDI portals;
- Processing specialized orders not handled by the standard order processing team;
- Supporting the central order processing team with any questions or issues;
- Resolving customer disputes efficiently and fairly;
- Contribute to ongoing improvements in customer service operations by following established procedures;
- Ensuring a high level of customer satisfaction by delivering prompt, professional, and responsive support;
- Fostering positive customer relationships by addressing concerns effectively;
What We Are Looking For
We're looking for a candidate with at least 3 years of experience in a similar customer service role, ideally within the medtech industry. You should possess excellent verbal and written communication skills, strong phone handling skills, and a customer-focused approach. Proficiency in SAP, Esker, Salesforce/Service Cloud, and general computer applications is also essential. Experience with e-commerce systems, preferably in the medtech or healthcare industry, is a plus. Comfortable communicating in Spanish and English, both spoken and written, is required. Strong commitment to customer service and client satisfaction, excellent interpersonal and communication skills, especially over the phone, are essential. A team player who enjoys collaborating with others, quick learner, and understand new procedures, highly organized, reliable, and detail-oriented, adaptable, and open to change, with a proactive mindset, able to take initiative and solve problems effectively, versatile, and able to work independently on various tasks and tools.
What We Offer
We offer a competitive salary of €45,000 - €60,000 per year, depending on experience, a defined-term contract (12 months), attractive benefits package, hybrid working schedule, and opportunities for upskilling in a challenging but healthy competition atmosphere. Boston Scientific is an equal employment opportunity employer and does not make any personnel decisions based on protected characteristics.
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