Customer Service Advisor
hace 3 semanas
We are seeking a skilled Customer Service Representative to join our team in Madrid, Spain. This is a 12-month contract opportunity for a hybrid working schedule (3 days/week in the office + 2 days/week working from home). As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experience for Boston Scientific products and services.
Your Responsibilities- Handle incoming calls and provide professional support to clients.
- Respond promptly to customer inquiries, including order details, delivery status, and return requests.
- Manage and oversee the Esker platform and EDI portals.
- Process specialized orders not handled by the standard order processing team.
- Support the central order processing team with any questions or issues.
- Resolve customer disputes efficiently and fairly.
- Contribute to ongoing improvements in customer service operations by following established procedures.
To succeed in this role, you should have:
- At least 3 years of experience in a similar customer service role, ideally within the medtech industry.
- Excellent verbal and written communication skills.
- Strong phone handling skills and a customer-focused approach.
- Proficiency with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
- Experience with e-commerce systems, preferably in the medtech or Healthcare industry.
- Comfortable communicating in Spanish and English, both spoken and written.
We offer an attractive salary and benefit package, working within an international, proactive, and innovative environment. You will also have opportunities for upskilling, mentoring, and personal development. Our company values purposeful mission and equal employment opportunity.
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