Customer Service Specialist for European Market

hace 2 semanas


Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

About Us

Tbwa Chiat/Day Inc is a team of shipping and software experts united by a passion to help sellers fulfil their promises to consumers. Our mission is to fuel commerce through exceptional delivery, making it possible for businesses to meet the rising expectations of their customers. With brands like ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink, we enable hundreds of thousands of merchants to deliver billions of products worth over $200 billion annually to customers worldwide.

Job Overview

We are growing fast, and our customer service department needs strong support to integrate new talents into the team. This role will be a key part of that process, handling customer complaints and providing solutions in a simple and resolute customer service experience.

Responsibilities

  • Attend live chats and reach customers on the phone when necessary
  • Support the sales team for queries related to customer service
  • Be the first point of contact to handle and resolve customer complaints
  • Provide friendly and efficient service, manage complaints, and resolve situations between customers and providers
  • Respond professionally to inbound phone calls, chats, and emails - Identify and escalate issues when necessary
  • Compose thoughtful and accurate message responses
  • Proactively and independently work to meet customer service KPIs

Requirements

We are looking for a highly motivated, experienced Customer Service Advisor with:

A minimum of 2 years working in customer service, ideally within the logistics sectorFamiliarity with online customer service platforms, including online chat and ticketing systemsStrong communication and interpersonal skillsNative or proficient level C2 Italian language skills (speaking multiple languages is a plus)

Compensation Package

The estimated salary for this role is around €45,000 per annum, depending on location and experience. We offer a competitive benefits package, including opportunities for growth and professional development in a dynamic and close-knit team environment.



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