Customer Service Expert for Boston Scientific

hace 1 día


Madrid, Madrid, España Boston Scientific Gruppe A tiempo completo

About the Role: As a Customer Service Representative at Boston Scientific Gruppe, you will play a crucial part in delivering exceptional customer service to our clients. This involves handling incoming calls and emails, providing professional support, and resolving customer disputes efficiently. Your strong communication skills and customer-focused approach will be essential in fostering positive relationships with our customers.

Key Responsibilities:

  • Handle customer inquiries and provide timely responses.
  • Manage orders, delivery status, and return requests.
  • Process specialized orders not handled by the standard order processing team.
  • Support the central order processing team with any questions or issues.

What We Are Looking For in You:

We are seeking a highly organized and reliable individual with excellent phone handling skills and a strong commitment to customer service. At least 3 years of experience in a similar customer service role is required. Proficiency in SAP, Esker, Salesforce/Service Cloud, and general computer applications is also necessary. Additionally, you should be comfortable communicating in Spanish and English, both spoken and written.

Requirements:

  • At least 3 years of experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong phone handling skills and a customer-focused approach.
  • Proficient in SAP, Esker, Salesforce/Service Cloud, and general computer applications.
  • Comfortable communicating in Spanish and English.

What We Offer You:

Boston Scientific Gruppe offers an attractive salary and benefit package, as well as opportunities for upskilling and professional development. You will work in an international environment that values innovation and proactivity. Our company prioritizes employee growth and provides mentoring and training programs to support your career advancement.

Salary: The estimated annual salary for this position is €45,000 - €55,000 depending on experience. Benefits include comprehensive health insurance, pension scheme, and generous paid time off.

Location: This position is based in Madrid, Spain, and requires occasional travel to other locations within Europe.



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