Customer Service Expert DACH Market
hace 3 semanas
At Agilent Technologies, we're dedicated to empowering our customers with innovative solutions that drive their success. As a Customer Service Representative for the DACH market, you'll play a vital role in delivering exceptional customer experiences and ensuring timely order fulfillment. Your responsibilities will include booking assigned orders, managing customer service inquiries, and resolving issues throughout the quote-to-cash cycle. To excel in this position, you'll require excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
About the RoleThis is an exciting opportunity to join our dynamic team and contribute to the growth and success of Agilent Spain. Our Barcelona office is home to a variety of local and international functions, and we're seeking a proactive and motivated individual who is passionate about customer experience.
Main Responsibilities- Booking of assigned orders: You'll be responsible for accurately processing customer orders, ensuring timely delivery and resolving any issues that may arise.
- Customer service and call handling: You'll provide high-quality support to our customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Manage blocked orders: You'll proactively identify and resolve blocked orders, minimizing delays and ensuring customer satisfaction.
In addition to these key responsibilities, you'll also be expected to:
- Daily follow-up with Logistics to assure timely delivery, escalate overdue orders or missing parts
- Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)
- Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries and revenue maximization
- Keep customers advised about their order status – measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking Order
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
We offer a competitive salary package, including a base salary of approximately €45,000 - €55,000 per year, depending on your qualifications and experience. You'll also have access to a range of benefits, including comprehensive training and development opportunities, a generous vacation allowance, and a dynamic and supportive work environment.
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