DACH Market Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Agilent Technologies A tiempo completo

At Agilent Technologies, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our aim is to enable customers to gain trusted answers and insights so they can improve the world around us.

The Barcelona office is home to a variety of local and international functions, including the Customer Operations Center handling quotes, order processing, invoicing, and deliveries for Europe. As a proactive and motivated Customer Service Representative, you will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.

Key Responsibilities
  • Booking and management of assigned orders
  • Order management and customer service
  • Call handling and resolving issues throughout the quote-to-cash cycle

A clear set of priorities and expectations provides a framework for you to innovate new ways of meeting customer needs. You will interface with customers, Account Managers, Sales Agents, factory/Logistic Centre, and country Contact Centres to communicate and deliver information.

Key Deliverables
  • Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement
  • Daily follow-up with Logistics to ensure timely delivery, escalate overdue orders or missing parts
  • Customer and partner call handling through the IVR (within established SLAs)
  • Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)

You will meet targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries, and revenue maximization. Keep customers advised about their order status - measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking Order. Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.

We estimate a salary range of €55,000 - €65,000 per annum based on location and experience. This role offers a unique opportunity to develop your skills and contribute to our mission to improve the world around us.



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