Guest Relation Ambassador
hace 6 días
About Us
Mandarin Oriental Hotel Group Limited is a renowned hospitality company that operates a portfolio of luxury hotels and resorts around the world.
Job Summary
We are seeking a highly skilled and experienced Guest Relation Ambassador to join our team at Mandarin Oriental Ritz, Madrid. As a Guest Relation Ambassador, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.
Key Responsibilities
- Act as Hotel Ambassador: Provide a warm and welcoming experience for our guests, ensuring that they feel valued and cared for throughout their stay.
- Deliver Items to Guestrooms: Promptly deliver items to guestrooms, including messages, mail and faxes, packages, flowers, sundry items requested by guests, and gift items and amenities.
- Initiate Contact with Guests: Initiate contact with guests entering the hotel, ensuring that they receive a warm and welcoming experience.
- Ensure Security of Guestroom Access: Ensure the security of guestroom access, ensuring that only authorized guests have access to their rooms.
- Understand Guest Inquiries: Understand guest inquiries and provide responses, ensuring that guests receive accurate and helpful information.
- Assist Doormen or Porters: Assist Doormen or Porters when appropriate, ensuring that guests receive a seamless and efficient experience.
- Other Duties: Perform other duties as deemed appropriate by the Chef Concierge and Bell Captain, ensuring that the hotel runs smoothly and efficiently.
Requirements
To be successful as a Guest Relation Ambassador, you will need to have excellent communication and interpersonal skills, as well as the ability to work well under pressure. You will also need to have a strong attention to detail and be able to multitask effectively.
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