Guest Services Ambassador

hace 3 días


Madrid, Madrid, España Accor Hotels A tiempo completo

Company Overview

Accor Hotels is a global leader in the hospitality industry, committed to providing exceptional experiences for our guests. We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. As a key member of our front-line team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities

  • Guest Service
    • Adopt a friendly, helpful, and pleasant attitude to all guests
    • Assist guests with their business center needs
    • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Communication
    • Maintain close working co-operation with other departments
    • Follow communication procedures, guidelines, and policies
  • Qualifications
    • University degree preferably in Tourism & Hotel Management
    • Proficiency in English (verbal and written)
    • Team-oriented
    • Focused on guest satisfaction
    • Strong interpersonal and problem-solving abilities

What We Offer

At Accor Hotels, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all.



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