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Job Summary
We are seeking a highly skilled and dedicated Guest Service Associate to join our team at Fairmont Mumbai. As a key member of our hospitality team, you will be responsible for delivering exceptional service and creating unforgettable experiences for our guests.
Key Responsibilities:
- Warm Welcome:** Greet guests with a genuine smile and a warm welcome upon arrival, setting the tone for their stay at Fairmont Mumbai.
- Check-in/Check-out:** Assist guests with the check-in and check-out process, ensuring efficiency, accuracy, and a seamless experience.
- Room Preparation:** Coordinate with housekeeping to ensure that guest rooms are prepared to the highest standards before arrival, including cleanliness, amenities, and special requests.
- Guest Assistance:** Provide guests with information about hotel facilities, services, and local attractions, assisting with inquiries, reservations, and recommendations as needed.
- Problem Resolution:** Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
- Safety and Security:** Maintain a safe and secure environment for guests and colleagues by adhering to hotel policies and procedures, and promptly reporting any safety or security issues.
- Team Collaboration:** Work closely with other departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Tasks:** Assist with administrative duties such as answering phone calls, responding to emails, and maintaining guest records, ensuring accuracy and efficiency.
- Service Excellence:** Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their stay.
Requirements:
- Previous experience in a customer service or hospitality role is preferred but not required.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
- Positive attitude and willingness to go above and beyond to ensure guest satisfaction.
- Flexibility to work various shifts, including weekends and holidays.
- Basic computer skills and familiarity with hotel management software (training will be provided).
